Orders
How Can I Check The Status Of My Order?
Please use the Track Order tool for the most up to date information and status of your order:
Can I Check Out As A Guest Instead Of Registering For An Account?
Yes, this is currently an option, however we would encourage you to create an account so that you can:
Can I Add, Remove, or Modify The Items In My Order?
We cannot edit the items in an order once the order has been placed. This allows us to keep processing time to an absolute minimum & get your order to you as quick as we can!
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Returns (RMA)
How Do I Send In My Return To You?
The return process can be started on IRONMANstore.com using the links below. If you are creating a new return request, please use the "Request New Return" located on the "My Returns" page. If you have an account, use the Account link to login to your account. After logging in, click the RETURNS Tab to start your return. If you do not have an account, use the Guest link. Items that do not meet the requirements stated below will not receive an RMA number and are ineligible to return/exchange. Once the RMA request is submitted, it will go into a Pending Approval status. RMAs are reviewed and approval is provided within 24 to 48 hours excluding weekends and holidays.
What Orders Are Qualified To Be Returned/Exchanged?
Your item may only be returned/exchanged under the following conditions: 1. The item(s) must have been purchased on eu.ironmanstore.com. 2. The item(s) must be in their Original condition with Tags attached. 3. The item(s) need to be returned within 30 days of receipt of the item.
What If I Purchased My Item At An IRONMAN Event?
We will not accept exchanges for merchandise purchased at the events & official Merchandise Store unless the item you purchased is defective or you would like to exchange a full price item for the same item but in a different size. For items purchased on site at an event, please check the following guidelines regarding returns/exchanges: Please email euorders@ironmanstore.com with a copy of your receipt and details of the defect. If we have the item in stock we can exchange it or offer a store credit. This is all subject to the approval of Ironman Full price items purchased at an event can only be exchanged for a different size of the *SAME item purchased, not a *different item. If the requested size is out of stock, we offer a store credit – no refund is possible
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EU Shipping
What Qualifies For Free Shipping?
Free shipping applies to orders shipped to an address within the EU, in which the Subtotal of the cart is 100 EUR or more. The subtotal is the total cost of all items in the cart after promo codes have been applied & before tax.
When will my order ship?
All standard orders have a 2 to 5 *Business day processing time *before they are shipped out, regardless of the shipping option chosen. Orders are NOT processed or delivered on weekends or German holidays. If you order after 3pm on any given day, your order will not begin processing till the following business day.
What If My Order Is Returned Due To Incorrect Shipping Information?
Orders that are returned to our warehouse due to incorrect shipping information cannot be re-delivered.
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International Orders
How Are Duties & Taxes Charged On International Orders?
Currently Duties & Taxes are not included in any international shipping charges. The duties and taxes (if applicable) will be charged to the receiver (in Switzerland, Norway and on Canary Islands) at the time of drop off/pickup.
What Are The Shipping Costs?
Shipping costs are automatically calculated prior to submitting your payment information. To view your shipping charges for a particular item, add that item to your shopping cart and pricing for shipment will calculate. *NOTE: For shipments to Switzerland, Norway and Canary Islands: Additional import costs for the toll/taxes are to be paid when receiving the package directly to the carrier.
Do You Ship To My Country?
We ship to the following countries: Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway*, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland*, Turkey, United Kingdom and United States.
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Checkout & Payments
What Are My Payment Options?
Ironman currently accepts credit cards from Visa, AMEX, Discover & MasterCard.
Is My Account Information Private & Secure?
When you make a purchase through the Site, we may collect your credit card number or other payment account number, billing address (including zip code), and other information related to such purchase (collectively "Payment Information") from you.
How Do I Know My Transaction Is Secure?
Transactions are powered By Braintree
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Pricing & Promotions
Sale vs. Clearance
Sale items are items that have a limited time offering that can expire at any moment. Prior purchases are excluded from sale/promotional offers. Often times, Sale items will have a limited inventory & only be offered while supplies last.
How Do Promotion Codes Work?
One promotion code per order may only be used. All promotion codes are available for a limited time, while supplies last and cannot be used once expired. These promotions are not redeemable for cash and are limited to one promotion per order, and in some cases promotions can only be redeemed once per person.
How Do Free Gifts / Gift With Purchase Offers Work?
Free gifts are sometimes offered with purchases. To get the free gift, click on the offer and follow the instructions. Unless otherwise noted, you'll need to add the free item to your cart. It will not be added automatically.
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General
Gift Cards
Currently the gift cards that are available on EU.IRONMANSTORE.com are only valid for items sold on EU.IRONMANSTORE.com.
Typographical Errors
In the event a product is listed with an incorrect price or with incorrect information due to typographical error or errors in pricing, quantities available or product information received from our suppliers, posted on our website, an affiliates website or a partner's website, We shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or out-of-stock. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, We shall immediately issue a credit to your credit card account in the amount of the charge.
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Contact
What Is The Customer Service Contact Information?
For additional questions and support, our Customer Service department is available to assist using the contact information provided below:
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Account
Password Reset
To reset your password, please use the provided link below:
Creating An Account
We encourage you to create an account so that you can track your order and create returns easily.
Store Credit
Your store credit balance can be accessed once logged into your account.
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Active.com Purchases
How Do I Track My Active.com / Race Registration Merchandise Purchase
Once your order is submitted via Active.com and your recent race registration, a confirmation email will be provided with your order details.
Event Backpacks
The event backpack is offered through race registration only at this current time.
In-Training Shirts & Tanks
The "In-Training" Shirt & Tank is offered through race registration only.
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