What Is The Return Policy For Sale Offers / Promotional Offers?
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything. We will reimburse you for what you do return, minus the value of the discount or freebie.
The return process can be started on IRONMANstore.com using the links below. If you are creating a new return request, please use the "Request New Return" located on the "My Returns" page.
If you have an account, use the Account link to login to your account. After logging in, click the RETURNS Tab to start your return.
If you do not have an account, use the Guest link. Items that do not meet the requirements stated below will not receive an RMA number and are ineligible to return/exchange.
Once the RMA request is submitted, it will go into a Pending Approval status. RMAs are reviewed and approval is provided within 24 to 48 hours excluding weekends and holidays.
What Orders Are Qualified To Be Returned/Exchanged?
Your item may only be returned/exchanged under the following conditions:
1. The item(s) must have been purchased on eu.ironmanstore.com.
2. The item(s) must be in their Original condition with Tags attached.
3. The item(s) need to be returned within 30 days of receipt of the item.
Free shipping applies to orders shipped to an address within the EU, in which the Subtotal of the cart is 100 EUR or more. The subtotal is the total cost of all items in the cart after promo codes have been applied & before tax.
All standard orders have a 2 to 5 *Business day processing time *before they are shipped out, regardless of the shipping option chosen.
Orders are NOT processed or delivered on weekends or German holidays.
If you order after 3pm on any given day, your order will not begin processing till the following business day.
How Are Duties & Taxes Charged On International Orders?
Currently Duties & Taxes are not included in any international shipping charges. The duties and taxes (if applicable) will be charged to the receiver (in Bahrain, Oman, United Arab Emirates (Dubai), Switzerland, Norway and on Canary Islands) at the time of drop off/pickup.
Shipping costs are automatically calculated prior to submitting your payment information. To view your shipping charges for a particular item, add that item to your shopping cart and pricing for shipment will calculate. *NOTE: For shipments to Bahrain, Oman, United Arab Emirates(Dubai), Switzerland, Norway and Canary Islands: Additional import costs for the toll/taxes are to be paid when receiving the package directly to the carrier.
We ship to the following countries: Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway*, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland*, Turkey, United Kingdom and United States.
The "Buy It Now" option is only available to be used for store account holder purchases. If you are not logged in or completing checkout as guest, you will not be able to use the "Buy It Now" option located on the product page.
When you make a purchase through the Site, we may collect your credit card number or other payment account number, billing address (including zip code), and other information related to such purchase (collectively "Payment Information") from you.
Sale items are items that have a limited time offering that can expire at any moment. We offer a one-time price adjustment if an item is marked down within 14 days of your order date. Often times, Sale items will have a limited inventory & only be offered while supplies last.
One promotion code per order may only be used. All promotion codes are available for a limited time, while supplies last and cannot be used once expired. These promotions are not redeemable for cash and are limited to one promotion per order, and in some cases promotions can only be redeemed once per person.
In the event a product is listed with an incorrect price or with incorrect information due to typographical error or errors in pricing, quantities available or product information received from our suppliers, posted on our website, an affiliates website or a partner's website, We shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or out-of-stock. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, We shall immediately issue a credit to your credit card account in the amount of the charge.